Comments on: VW and Audi Recall Seven Vehicles due to Transmission Problems http://www.audisite.com/897/vw-audi-recall-seven-vehicles/ We Love Audi...A Little Too Much Sat, 14 Jan 2012 14:36:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris http://www.audisite.com/897/vw-audi-recall-seven-vehicles/comment-page-1/#comment-357 Chris Fri, 11 Dec 2009 18:45:09 +0000 http://www.audisite.com/?p=897#comment-357 Here you are John, this link will let you email or call Audi Canada's customer service: http://www.audi.ca/ca/brand/en/about/main/contact_audi.html Here you are John, this link will let you email or call Audi Canada’s customer service: http://www.audi.ca/ca/brand/en/about/main/contact_audi.html

]]> By: John Dammeyer http://www.audisite.com/897/vw-audi-recall-seven-vehicles/comment-page-1/#comment-356 John Dammeyer Fri, 11 Dec 2009 18:26:59 +0000 http://www.audisite.com/?p=897#comment-356 Is there a link to be able to complain directly toAudi. I couldn't find one on the audi.ca website. What I'm also wondering is if others have seen the same problem or if it's just the A3 or just our A3. Thanks John Is there a link to be able to complain directly toAudi. I couldn’t find one on the audi.ca website. What I’m also wondering is if others have seen the same problem or if it’s just the A3 or just our A3.

Thanks
John

]]> By: Chris http://www.audisite.com/897/vw-audi-recall-seven-vehicles/comment-page-1/#comment-355 Chris Fri, 11 Dec 2009 18:19:40 +0000 http://www.audisite.com/?p=897#comment-355 Really sorry to hear about that John. It seems that is just the nature of car dealers, though, and you're certainly not the first I've heard having similar problems. I would file a direct complaint with Audi about this, bypassing the dealer. Really sorry to hear about that John. It seems that is just the nature of car dealers, though, and you’re certainly not the first I’ve heard having similar problems.

I would file a direct complaint with Audi about this, bypassing the dealer.

]]> By: John Dammeyer http://www.audisite.com/897/vw-audi-recall-seven-vehicles/comment-page-1/#comment-354 John Dammeyer Fri, 11 Dec 2009 01:49:27 +0000 http://www.audisite.com/?p=897#comment-354 Our A3 went in for the temperature sensor recall and came back with a software upgrade in the transmission. Now when in Drive it no longer shows what gear it's in. A quick trip to dealer (gratis no charge) resulted in the report that there was nothing wrong with the transmission and we were imagining that we had ever seen the gear numbers when the transmission was in drive. Back the next day with the picture in the user manual of the gear number beside the highlighted D for drive. Into a showroom Audi that showed the gear number when the transmission was in Drive. I'm sure some software guy just forgot to select the right compile time version to make the number show up. What peaved us was that a) we were told it was our imagination. b) that this was now normal and the number wasn't supposed to show up. c) that the mechanic and initially the sales people didn't even know the number was supposed to be there. d) that although we were treated politely, the service department didn't feel they'd done anything wrong so wasn't interested in appologizing instead insisting that the technician had taken the car for a test drive and the transmission was operating perfectly. IMHO, it's not normal and there's no reason that the gear number shouldn't be there when the car is in drive. A change in software to deal with a temperature sensor has nothing to do with reporting what gear it's in. Our A3 went in for the temperature sensor recall and came back with a software upgrade in the transmission. Now when in Drive it no longer shows what gear it’s in. A quick trip to dealer (gratis no charge) resulted in the report that there was nothing wrong with the transmission and we were imagining that we had ever seen the gear numbers when the transmission was in drive.

Back the next day with the picture in the user manual of the gear number beside the highlighted D for drive. Into a showroom Audi that showed the gear number when the transmission was in Drive.

I’m sure some software guy just forgot to select the right compile time version to make the number show up. What peaved us was that

a) we were told it was our imagination.
b) that this was now normal and the number wasn’t supposed to show up.
c) that the mechanic and initially the sales people didn’t even know the number was supposed to be there.
d) that although we were treated politely, the service department didn’t feel they’d done anything wrong so wasn’t interested in appologizing instead insisting that the technician had taken the car for a test drive and the transmission was operating perfectly.

IMHO, it’s not normal and there’s no reason that the gear number shouldn’t be there when the car is in drive. A change in software to deal with a temperature sensor has nothing to do with reporting what gear it’s in.

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